Effective Date: 29-11-2024
Last Updated: 29-11-2024
Hospiezee is committed to providing quality services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are processed for the services offered through our platform, in compliance with applicable Indian laws, including the Consumer Protection Act, 2019.
By using our platform and services, you agree to the terms outlined in this Refund Policy
This policy applies to all stakeholders, including:
Patients: Individuals availing telemedicine, lab tests, healthcare products, or wellness programs.
Hospitals and Clinics: Entities using Hospiezee’s subscription-based HOMS or other services.
Partners and Affiliates: Pharmacies, diagnostic labs, and insurance providers collaborating with Hospiezee.
a) Subscription-Based Services (HOMS, Telemedicine, and Wellness Programs)
Eligibility: Refunds are available for cancellations requested within 7 days of purchase or renewal, provided the service has not been extensively used.
Pro-Rata Refund: After 7 days, refunds are processed on a pro-rata basis, depending on the duration of usage.
Non-Refundable Services: Custom integrations, setup fees, and any service already rendered are non-refundable.
b) Lab Tests and Diagnostic Services
Eligibility: Refunds are allowed for lab test bookings canceled at least 24 hours before the scheduled appointment.
Non-Refundable Cases: No refund will be issued if the test is canceled within 24 hours of the appointment or if the sample has already been collected.
c) Healthcare Products
Eligibility: Refunds for products are granted if:
The product is returned unused, unopened, and in its original packaging within 7 days of delivery.
The product was damaged or defective upon delivery.
Non-Refundable Cases: Consumables, perishable items, and opened or used products are not eligible for refunds.
d) Telemedicine Services
Eligibility: Refunds are issued if:
The consultation was not completed due to technical issues from Hospiezee’s side.
The doctor was unavailable, and a reschedule could not be arranged.
Non-Refundable Cases: Refunds are not issued once the consultation is successfully completed.
To request a refund, users must follow these steps:
Submit a Refund Request: Email [Insert Email Address] or contact customer support at [Insert Phone Number] with the following details:
Full name and contact details.
Order or booking ID.
Reason for the refund request.
Verification: Our team will verify the request and eligibility within 5 business days.
Approval and Processing:
Approved refunds will be processed within 7–10 business days.
Refunds will be credited to the original payment method or as store credit, depending on user preference.
Refunds are not provided in the following cases:
Services already rendered or consumed, such as completed consultations or delivered reports.
User failure to follow pre-service instructions, such as fasting before lab tests.
Delay in cancelation requests beyond the specified timeframe.
Force majeure events, such as natural disasters, technical failures, or unforeseen circumstances beyond Hospiezee’s control.
Users are encouraged to contact Hospiezee for resolution before initiating a chargeback with their bank.
Chargeback disputes may delay the refund process and are subject to additional verification.
Exceptional Circumstances: Refunds may be granted beyond the stated terms for genuine hardships, such as medical emergencies, at Hospiezee’s sole discretion.
Government or Regulatory Orders: Refunds mandated by Indian authorities or courts will be processed as per instructions.
Users may cancel bookings, subscriptions, or purchases by logging into their Hospiezee account or contacting customer support.
Cancellation requests must comply with the specific timelines outlined for each service category.
Hospiezee is not responsible for:
Delays caused by third-party payment gateways or banks.
Losses incurred due to incorrect information provided by the user.
Hospiezee reserves the right to amend this Refund Policy at any time. Changes will be communicated via:
Notifications on the website.
Email to registered users.
In compliance with the Consumer Protection Act, 2019, users can escalate refund-related grievances to our Grievance Officer:
Grievance Officer: akhil chawla
Email: [email protected]
Contact Number: +917049111155
Office Address: Jabalpur,M.P
Complaints will be resolved within 30 days of receipt.
For queries or concerns about this Refund Policy, contact us at:
Email: [email protected]
Phone: +917049111155]
Address: Jabalpur,M.P
Acceptance of Policy
By using Hospiezee’s website and services, you acknowledge that you have read, understood, and agree to this Refund Policy.
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